Part-Time Seasonal Box Office Assistant

Colorado Springs, CO, USA
1 days ago

Description

The Box Office Assistant serves as a front-line representative for our organization, providing excellent customer service in a fast-paced, dynamic environment. This role is responsible for handling ticket sales, responding to customer inquiries, and supporting box office operations during scheduled shifts as well as assisting the Office & Events Manager with admin related duties. 

Job Title: Part-Time Box Office Assistant
Status: Part-Time, Non-Exempt (W-2), At-Will
Hours: Minimum 20 hours per week
Seasonal Term: May 1st – September 15th
Schedule: Variable; includes day, evening, and weekend shifts
Pay: $16.00 - $18.00/Hour depending on experience

Requirements

Please upload your resume for review.
This deadline for applying is April 15, 2026 

Qualifications
  • Strong interpersonal and communication skills
  • Personable, customer-focused, and professional demeanor
  • Ability to remain calm, flexible, and organized in a fast-paced setting
  • Willingness to learn new systems and procedures
  • Reliable and punctual with the ability to work a flexible schedule
  • Basic computer skills and comfort with email, phone systems, and point-of-sale software
  • Prior customer service or box office experience is a plus, but not required
  • Willingness to work varied hours of the day and week in support of events and/or ticket sales
Additional Requirements & Expectations
  • Ability to sit or stand for extended periods during scheduled shifts
  • Ability to handle cash and operate point-of-sale equipment accurately
  • Ability to work effectively in a busy, occasionally noisy environment
  • Maintain confidentiality of customer and payment information
  • Resolve basic customer concerns professionally and escalate issues as needed
  • Represent the organization positively and professionally at all times

Bonuses

NPEC offers a supportive, self-directed work environment where team ​members are trusted to take initiative, stay on ​task, and manage ​their responsibilities with minimal supervision. 

Employees may have the opportunity to attend select ​events at NPEC while off duty, adding a unique and enjoyable perk to the role. 


Benefits

  • Position is eligible for Sick pay
  • Attend scheduled events while off-duty
  • Food & Beverages are free during outdoor arena events while on duty

Responsibilities

Key Responsibilities
  • Sell tickets in person during assigned box office shifts and support Box Office Management
  • Answer incoming phone calls and respond to emails in a timely and professional manner
  • Provide accurate information regarding events, ticketing policies, and venue details
  • Process payments and maintain accurate transaction records
  • Assist patrons with ticket-related questions or issues
  • Maintain a welcoming, professional, and calm demeanor in a sometimes chaotic environment
  • Learn and effectively use box office and ticketing systems
  • Support additional box office or event-related tasks as assigned
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